Front End Assistant Manager

BriarPatch Food Co-op•Auburn, WA

5d•Onsite

About The Position

Ensure store security, provide strong customer service and ensure smooth store operations during designated shifts. The Assistant Front End Manager assists in the supervision of the front end staff and other departments in the absence of a department manager.

Requirements

High school diploma or GED certificate preferred
Excellent cashiering skills/knowledge of store register system
Strong leadership skills
Excellent customer service skills
Reliable, predictable attendance
Ability to remain calm under pressure
Strong communication skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent.
Ability to solve practical and complex problems and deal with a variety of concrete variables in situations.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or electronic form.
Knowledge of: Internet software, Inventory software, Order processing systems, Spreadsheet software and Word Processing software.

Responsibilities

Handle customer questions and complaints that cannot be resolved by other staff.
Maintain security of store during shift, ensure that store is opened and closed following security procedures.
Keep store in clean, orderly condition during shift. See that spills and hazardous conditions are cleaned up.
Deal with shoplifters, disorderly customers, and medical emergencies in accordance with established procedures.
Schedule and ensure lead cashiers, cashiers, utility clerks and courtesy clerks breaks.
Assigned cashiers, utility clerks and courtesy clerks secondary tasks.
Prioritize work in the store and reassign employees’ tasks under special circumstances.
Troubleshoot equipment breakdowns during shift as needed, using established procedures.
Observe status of each department and report discrepancies, performance problems or other relevant conditions to Front End Manager.
Secure all cash at day end (make sure all cashiers have put away drawers and money bags are in safe).
Approve checks, make front end/store “judgment calls”, provide change for cashiers, approve refunds, etc.
Ensure cashiers sign off registers.
Implement (advanced) training for cashiers at Front End Manager’s request.
Communicate community updates, procedures, etc. to cashiers.
Meet with Front End Manager as scheduled.
Increase accuracy in scanning through communication with scanning coordinator.
Facilitate other tasks assigned by Front End Manager.
Protect the safety of self, co-worker's, and BriarPatch Co-op patrons at all times.
Report any potentially harmful equipment or situations to the immediate supervisor without delay.
Report safety-related accidents and incidents at once to supervisor.
Follow all company and safety policies and procedures.
Operate equipment in a safe manner that will not lead to injury of self or others.
Contribute to sustainability efforts at BriarPatch that support a sustainable community through: Minimizing waste by reducing and reusing materials and resources when possible. Proper recycling and composting. Water & energy conservation. Seeking methods to make departmental functions more sustainable and taking an active role to implement them.
Value and support a work environment that includes people of different identities from diverse backgrounds.