Front End Assistant Manager

Good Food Holdings Companies • Santa Cruz, CA

11d • $20 - $29 • Onsite

About The Position

New Leaf Community Markets, a cooperative founded in 1985, emphasizes sustainable, locally-produced food and a farm-to-table approach. They partner with producers who prioritize people, the planet, and social justice. Their mission is to be a purveyor of good, offering natural foods and caring for staff, the community, and the environment. They foster an inclusive, caring, and fair atmosphere where staff can thrive, celebrating differences and valuing passionate employees. The company is committed to progressive employment practices and creating a welcoming environment for inspired individuals who love people, food, and community.

Requirements

• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge of retail Front End Department and/or prior Front-End management experience required.
• Previous supervisory or management experience highly preferred.
• Entry to mid-level proficiency with MS Office.
• Working knowledge with POS, inventory or other retail specific software required.
• Skills to manage financial results, including labor, sales and profit margin.
• Excellent written and verbal communication skills required.
• Basic to intermediate math and computation skills required.
• Skills to read, understand and follow through on verbal and written instructions.
• Skills to exercise good judgment at all times.
• Skills to resolve conflicts and analyze a variety of situations to find a solution.
• Ability to speak, read and understand English.

Nice To Haves

• Previous customer service, food service, retail or grocery experience preferred.
• Previous supervisory or management experience highly preferred.

Responsibilities

• Partners with Front End Manager to manage department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training, and performance management.
• Provides leadership in line with company values and promotes a positive and progressive work environment.
• Engages customers in a friendly manner, shares product information, and assists in locating products.
• Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Manages own time and models a flexible work style, shifting tasks as priorities change.
• Represents company values and works cooperatively and positively with team members.
• Gives and receives feedback constructively, promoting a Speak Up culture.
• Promotes a collaborative team environment through recognition, leading by example, and working alongside staff.
• Demonstrates approachability and fosters open communication, creating an environment where staff are invested and encouraged to contribute ideas.
• Proactively resolves staff issues and conflicts.
• Conserves company resources and works in a manner consistent with company mission, vision, values, and sustainability program.
• Adheres to work and food safety policies and contributes to store cleanliness and equipment maintenance.
• Observes all company rules and policies, understanding and complying with department or location guidelines.
• Provides oversight to all areas of the department, assessing, prioritizing, and delegating tasks while also cashiering, bagging, and performing carry-outs.
• Supports the department manager in establishing service expectations and training staff to deliver exceptional customer experiences.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing, and service levels.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments, and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer, training staff to do the same.
• Demonstrates and shares solid knowledge of products and industry trends, with a general understanding of culinary terminology, product labeling, and dietary restrictions.
• Demonstrates a solid understanding of labor, sales, and margin goals and factors influencing them, working with the department manager to meet these goals and scheduling accordingly.
• Develops and executes plans when results do not meet expectations.
• Establishes cash handling, register, and return procedures for the department and ensures compliance, assisting cashiers with complex returns.
• Ensures the department is trained and complies with alcohol sales and other state/local regulations.
• Assists in maintaining the Front End resource guide and ensuring cashier accuracy.
• Ensures the department adheres to company invoice, credit, transfers, and inventory procedures.
• Coaches the department to maintain appropriate, accurate, and organized inventory and back stock, handling damaged and spoiled product according to company policy.
• Maintains a working knowledge of department equipment, training staff and troubleshooting errors as needed.
• Leverages resources and labor to maximize efficiency without compromising quality and service standards.
• Balances administrative tasks with presence on the floor.
• Performs other tasks and duties as assigned.

Benefits

• Comprehensive medical, dental, vision, and 401k at 28 hours a week.
• Great earning potential with the opportunity for growth within our family of brands.
• Paid Parental Leave available.
• Lifestyle Scheduling.
• Public Transport Benefits.
• Paid Community Service Hours.
• 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed