Front Door Community Technician - Jack Ryan Residence

Bowery Residents' Committee•New York, NY

2d•Onsite

About The Position

The Front Door Community Technician at the Jack Ryan Residence plays a crucial role in managing building access, ensuring client identification, monitoring security systems, and providing essential support during emergencies. This position involves interacting with individuals seeking services, directing them to appropriate resources, and de-escalating tense situations. The technician also serves as the main point of contact for emergency responders. The Jack Ryan Residence is a 200-bed shelter for homeless men living with mental illness, funded by the NYC Department of Homeless Services. The program offers comprehensive mental health stabilization, medication management, case management, and medical services, with the goal of transitioning residents into permanent housing within nine months.

Requirements

High School diploma or GED required
Basic Computer literacy required
Good oral and written communications skills needed
Security guard license required
Willingness and ability to pass tests to acquire CPR and Fire Safety Credentials required

Nice To Haves

Experience working with MICA/homeless population preferred
Bilingual preferred
NYC Fire Safety Coordinator Certification and CPR Certification a plus

Responsibilities

Monitoring and controlling access to the building's entrance
Creating client identification cards
Monitoring site activity through the use of the digital camera system
Providing emergency response and crisis intervention as necessary
Meeting and greeting all individuals entering the premises
Determining the program or services each individual needs to access at the site
Directing each individual to the appropriate location
Assisting clients in accessing necessary services
De-escalating situations in which individuals exhibit frustration or anger
Serving as the primary point of contact for emergency responders, such as the fire department and EMS

Benefits

Health insurance
Paid sick time benefits
Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents
A minimum of 3 weeks paid vacation
12 paid holidays
Additional paid sick and personal time
A 403(b) pension plan with a matching benefit paid by BRC
Tuition assistance
Many training opportunities for career development
Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare