Front Door Community Technician - Jack Ryan Residence
About The Position
The Front Door Community Technician at the Jack Ryan Residence is responsible for monitoring and controlling access to the building's entrance, creating client identification cards, monitoring site activity via a digital camera system, and providing emergency response and crisis intervention. This role involves greeting individuals, determining their service needs, and directing them to the appropriate resources. The technician will also de-escalate situations involving frustrated or angry individuals and serve as the primary contact for emergency responders. Related duties as assigned.
Requirements
- High School diploma or GED required
- Basic Computer literacy required
- Good oral and written communications skills needed
- Security guard license required
- Willingness and ability to pass tests to acquire CPR and Fire Safety Credentials required
Nice To Haves
- Experience working with MICA/homeless population preferred
- Bilingual preferred
- NYC Fire Safety Coordinator Certification and CPR Certification a plus
Responsibilities
- Monitoring and controlling access to the building's entrance
- Creating client identification cards
- Monitoring site activity through the use of the digital camera system
- Providing emergency response and crisis intervention
- Meeting and greeting all individuals entering the premises
- Determining program or services each individual needs to access at the site
- Directing each individual to the appropriate location
- Assisting clients in accessing necessary services
- De-escalating situations in which individuals exhibit frustration or anger
- Serving as the primary point of contact for emergency responders, such as the fire department and EMS
Benefits
- Health insurance
- Paid sick time
- Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents
- A minimum of 3 weeks paid vacation
- 12 paid holidays
- Additional paid sick and personal time
- A 403(b) pension plan with a matching benefit paid by BRC
- Tuition assistance
- Many training opportunities for career development
- Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
