Front Dest Guest Service Agents (1 FT, 1 PT)

MacArthur Place • Sonoma, CA

2d • $22 - $23 • Onsite

About The Position

We are seeking a friendly, detail-oriented, and customer-focused Front Desk Agent to join our team. As the first point of contact for guests, you will play a vital role in creating a welcoming and seamless experience. Your responsibilities include managing reservations, check-ins and check-outs, handling guest inquiries, processing payments, and ensuring smooth front desk operations. If you thrive in a fast-paced hospitality environment and enjoy providing top-tier service, we look forward to hearing from you!

Requirements

• Previous experience in customer service, front desk operations, or hospitality is preferred.
• Proficiency in hotel reservation and property management systems (e.g., Opera, Maestro, Cloudbeds, PMS, etc.) is highly desirable.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Keen attention to detail are essential.
• Strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional demeanor.
• Customer-focused demeanor.
• Ability to obtain and maintain Food & Alcohol Handler’s Certification upon hire, if required.
• Flexibility to work various shifts, including nights, weekends, and holidays, is required.
• Standing for extended periods.
• Occasional lifting of objects such as luggage, mail, boxes, supplies and deliveries.
• Regular interaction with guests and staff in a dynamic hospitality environment is expected.
• Adaptability to indoor and outdoor working conditions.

Responsibilities

• Greet guests warmly and assist with check-in/check-out processes efficiently.
• Provide guests with information about hotel services, amenities, and local attractions while addressing requests, special accommodation, and complaints in a professional and timely manner.
• Escalate issues as necessary.
• Coordinate with housekeeping and maintenance and other departments and staff to ensure guest needs are met and maintain an organized and inviting front desk area.
• Process and manage room reservations via phone, email, online platforms, and in person.
• Update and modify reservations while ensuring accuracy in guest records.
• Monitor room availability and pricing to maximize occupancy and revenue.
• Handle cancellations, no-shows, and reservation changes in accordance with hotel policies.
• Process guest payments, deposits, refunds, and incidental charges securely.
• Issue invoices and receipts and resolve billing discrepancies.
• Maintain accurate financial records and reconcile transactions at the end of each shift to ensure proper account management.
• Follow company policies regarding safety, security, grooming and dress code, time and attendance, meal and rest breaks, and professionalism and conduct standards.
• Maintain accurate guest records, incident reports, and special request logs.
• Communicate effectively with hotel staff and departments to ensure seamless operations.
• Handle confidential guest information with professionalism and discretion.
• Consistently uphold the hotel’s high service standards and brand values.
• Perform other duties as assigned.

Benefits

• Discounts on hotel stays, dining, and spa services.
• Career growth opportunities and development within the hospitality industry.
• A supportive team that values creativity, collaboration, and passion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed