Front Desk

Good Hospitality Services•Crown Point, IN

2d•Onsite

About The Position

Responsible for registering guests, assigning rooms, and checking out guests in a prompt and courteous manner. The role requires the ability to furnish varied and routine information to guests and fellow employees in a courteous, pleasant, and tactful manner. This position also involves maintaining security standards, handling reservations, and providing information about the local area.

Requirements

Ability to furnish varied and routine information to guests and fellow employees in a courteous, pleasant, and tactful manner.
Ability to maintain compliance with company policies, practices, procedures, and safety standards.
Must report in proper uniform, which is cleaned and pressed.
Familiarity with local competition and rates.
Familiarity with the local areas surrounding the hotel (restaurants, gas stations, etc.).

Nice To Haves

Experience with handling incoming reservations.
Experience with handling inquiries, both phone and in person.
Experience giving property tours.
Experience performing daily area hotel availability checks.
Experience washing, drying, and folding laundry.

Responsibilities

Register guests, assign rooms, and check out guests promptly and courteously.
Furnish varied and routine information to guests and fellow employees.
Receive shift instructions and drawer from Manager and review Front Desk Log.
Count and verify bills and coins in drawer.
Generate current house status and pre-registration report.
Compare housekeeping report to house status and resolve discrepancies.
Check in guests, establish credit, and assign rooms.
Verify guest history information, issue guest room keys, and answer guest inquiries.
Answer switchboard promptly, relay calls, and record messages.
Receive and sort incoming mail and prepare outgoing mail.
Pre-block and pre-register groups or tours as assigned.
Receive documents and place wake-up calls.
Post incidental charges to guest folios.
Check out guests, finalize folio, collect payment, and obtain guest room keys.
Resolve customer complaints and record specific complaint information.
Maintain and clean immediate work area.
Balance drawer at the end of shift, prepare cash drop, and record on Cash Drop Log.
Record significant information to Front Desk Log.
Perform other duties as needed or assigned.
Maintain compliance with company policies, practices, procedures, and safety standards.
Inspect all conference rooms and common areas daily to ensure security standards are met.
Report in proper uniform, which is cleaned and pressed.
Be familiar with local competition and rates.
Attend and participate in staff meetings.
Handle all incoming reservations and record properly.
Be familiar with the local areas surrounding the hotel regarding restaurants, gas stations, etc.
Handle inquiries, both phone and in person, giving property tours when possible.
Perform daily area hotel availability checks.
Wash, dry, and fold laundry during their shift according to the Laundry Attendant guidelines.
Perform other duties as requested.