Front Desk

Humanitary Medical Center Inc•Lakeland, FL

12d•Onsite

About The Position

Humanitary Medical Center is a state-of-the-art healthcare facility dedicated to providing high-quality, compassionate, and patient-centered care. With a focus on innovation, clinical excellence, and community wellness, our team of healthcare professionals delivers comprehensive services across multiple medical specialties. At HMC, we prioritize patient safety, comfort, and dignity. Our multidisciplinary care teams work collaboratively to ensure a seamless and personalized healthcare experience.

Requirements

Must be able to communicate in Spanish and English
Proven experience as a Medical Receptionist or similar role
Active listening and communication skills
Knowledge of HIPAA regulations and maintaining patient confidentiality
Capable of managing difficult or emotional customer situations by responding promptly to members needs and requests
Patient focus, multi-tasking, time management, attention to detail, quality focus
Capable to demonstrate empathy
Superior customer service skills
A high level of professionalism and understanding of patients' rights and responsibilities
Must exhibit good active listening and comprehension skills
Ability to handle patient’s requests, concerns and complaints
Work well under stressful conditions and treat patients with respect and dignity
Excellent interpersonal and organizational skills
Able to write, read and speak clearly

Responsibilities

Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts
Uses practice management software (PMS), patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records
Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
Welcomes patients and visitors in person or on the telephone and takes detailed messages as needed
Demonstrates compassion, empathy and patience when dealing with patients
Communicates effectively and professionally with patients, their families, and medical staff to address any concerns or special requirements
Performs various office tasks as necessary
Minimizes patients’ stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly environment in the reception area
Collects, sorts, distributes, or prepares mail, messages, or courier deliveries
Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
Maintains operations by following policies and procedures, reporting needed changes
Provides directions to the office to new patients, consulting practitioners, and vendors
Contributes to team effort by accomplishing related results as needed
Other duties as assigned