Front Desk

Candlewood Suites - Shelbyville•Shelbyville, KY

9h•$15

About The Position

Join the team at Candlewood Suites - Shelbyville as a Front Desk associate, where you will be the first point of contact for our guests, ensuring a warm and welcoming experience throughout their stay. This role is perfect for someone with excellent communication skills and a passion for hospitality, committed to delivering outstanding customer service in a friendly and professional environment. Candlewood Suites - Shelbyville is part of the IHG family of brands, dedicated to providing a home away from home for extended stay travelers. Our hotel offers comfortable accommodations with modern amenities designed to meet the needs of business travelers and families alike. We pride ourselves on exceptional service, a friendly atmosphere, and commitment to guest satisfaction in the Shelbyville, KY community.

Requirements

High school diploma or equivalent.
Previous experience in customer service or hospitality preferred.
Excellent communication and interpersonal skills.
Ability to multitask and remain calm under pressure.
Basic computer skills and familiarity with reservation systems a plus.
Flexible availability, including evenings, weekends, and holidays.

Responsibilities

Greet and welcome guests upon arrival, providing a positive first impression of the hotel.
Check guests in and out efficiently using the hotel’s reservation system.
Answer guest inquiries and resolve any issues or complaints promptly and professionally.
Manage phone calls, reservations, and coordinate with housekeeping and maintenance as needed.
Handle billing and payments accurately following hotel policies.
Maintain a clean and organized front desk area.