Front Desk

Advocare•Lansdale, PA

2d•Onsite

About The Position

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors. Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Requirements

Excellent customer service and communication skills
Ability to maintain professionalism, confidentiality, and diplomacy
Strong interpersonal skills with the ability to work with diverse individuals
Detail-oriented with strong follow-up and multitasking capabilities
Adaptable and flexible in a fast-paced, ever-changing environment
High School Diploma or equivalent required

Nice To Haves

Front desk or medical office experience preferred
Familiarity with electronic medical records (EMR) is a plus

Responsibilities

Answer incoming calls on a multi-line telephone system with professionalism and efficiency
Schedule and confirm patient appointments
Transfer calls and take accurate messages according to office procedures
Greet patients and visitors and notify the appropriate team member of their arrival
Collect and post co-pays and communicate outstanding balances
Check patients out and follow proper check-out protocols
Notify the doctor when a patient cancels
Type correspondence and office memos as directed