FRONT DESK

The Holbrooke Hotel Operating Company LLC•Grass Valley, CA

17d•Onsite

About The Position

As a Front Desk Agent, you are responsible for the daily front desk operations of the hotel. The position is truly about setting a positive tone for the guest experience and ensuring the property is running efficiently while delivering the highest level of hospitality. Front Desk Agents are valued members of the hotel's hospitality team and work collaboratively across departments, supporting the guest journey through front desk service, dining reservations, restaurant host assistance, guest room readiness, and laundry operations as business demands require. This is an hourly position that is required to meet the needs of the hotel, including weekends and holidays. The overall role of the Front Desk Agent is to: Support the manager in creating a healthy, productive workplace. Be a dynamic ambassador and role model of the business. Maintain a level of service and hospitality that proudly reflects the business. Maintain a positive and respectful work environment at all times. Support hotel operations across departments by assisting with dining reservations, restaurant host duties, guest room readiness, room inspections, laundry operations, and other operational needs as business demands require. In conjunction with the management team, support the training and development of hospitality-driven team members who reflect our brand. Maintain positive relationships and establish open lines of communication between all departments. Maintain cleanliness, safety, and organization of the front desk. Cultivate new and existing guest relationships. Set the tone for exceptional hospitality and service during every shift. Follow all Acme Hospitality systems, standards, and policies.

Requirements

Non-Exempt

Responsibilities

Support the manager in creating a healthy, productive workplace.
Be a dynamic ambassador and role model of the business.
Maintain a level of service and hospitality that proudly reflects the business.
Maintain a positive and respectful work environment at all times.
Support hotel operations across departments by assisting with dining reservations, restaurant host duties, guest room readiness, room inspections, laundry operations, and other operational needs as business demands require.
In conjunction with the management team, support the training and development of hospitality-driven team members who reflect our brand.
Maintain positive relationships and establish open lines of communication between all departments.
Maintain cleanliness, safety, and organization of the front desk.
Cultivate new and existing guest relationships.
Set the tone for exceptional hospitality and service during every shift.
Follow all Acme Hospitality systems, standards, and policies.