Lucilles BBQ - Front Desk

Hofman Hospitality Group•Las Vegas, NV

20d

About The Position

The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provide accurate quote time when appropriate. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. Assist servers in various steps of service including the removal of dishes and tableware and preparing tables in a professional manner for new guests. Candidates should be organized, able to think and act quickly and effectively while retaining self-composure.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
Ability to remain calm while working under pressure in a fast-paced environment.
Ability to act with integrity and professionalism
Must possess proficient ability to communicate in English in an oral and written format.
Ability to absorb and retain information quickly; ability to pass menu related tests
California food handlers card required
Basic mathematical skills; ability to handle cash to make change
Basic reading and writing skills
Basic computer skills
Multi-task oriented
NEVADA - Must be 18 years of age or older at the time of application
Willingness to work evenings and weekends as required
Knowledge of and ability to adhere to workplace safety procedures
Must be able to suggestively sell food and beverage items

Nice To Haves

One or more years of full-service restaurant experience

Responsibilities

Greeting and seating guests, presenting menus to guests, informing them of special menu items
Working in a team environment with the ability to be an effective team player
Maintaining adequate knowledge of locations food offering and preparation
Providing guests with hospitality in a manner that achieves Company service standards and exceeds their expectations
Taking guest information and quoting wait time to guests accurately when tables are not immediately available
Planning reservations and waitlist parties in advance, at or within the given time or time frame
Reviewing the floor plan to assess current and upcoming table availability changes
Observing tables and keeping track of clean, dirty, and occupied tables
Cleaning, organizing, and stocking menus at the front desk
Answering the phone in accordance with Company standards; answering questions concerning the menu and restaurant
Assist food servers by removing used or unnecessary items from guests table; providing initial beverage service; bussing table and resetting for new guests
Interacting with guests entering and departing, ensuring a positive dining experience
Filling to go orders, if applicable, according to food and beverage specifications and preparation, and packaging standards
Maintaining restrooms throughout shift
Supporting food servers and kitchen staff in other duties as required
Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy
Display integrity and honesty in all aspects of your employment
Performing other duties as directed