FT Front Desk | Stephanie Inn

Columbia Hospitality•Cannon Beach, OR

13d•Onsite

About The Position

The Front Desk role at Stephanie Inn is responsible for creating remarkable guest experiences that are remembered forever. This role is crucial in shaping the story of each guest's time with the hotel, aiming to leave them dreaming of their return. The position involves efficiently handling check-in and check-out processes, managing guest issues, and making reservations on behalf of guests.

Requirements

Strong written and verbal communication skills required.

Nice To Haves

Previous hospitality or customer service experience preferred.

Responsibilities

Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Be knowledgeable and proficient with the property management system.
Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
Conduct adequate follow-up with both guest and fellow team members.
Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Benefits

Get Paid Daily
Paid Time off & Holiday Pay
Medical
Dental
Vision
Disability
401K
HSA/FSA Plans -with employer contribution
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities
Task Force Work Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)