Front Desk | Fairfield Inn & Suites | Bloomsburg

JDK Management Company•Bloomsburg, PA

1d•Onsite

About The Position

The Front Desk position at Fairfield Inn & Suites in Bloomsburg involves processing guest check-ins and check-outs, managing payments, and providing information about hotel policies, services, and amenities. This role requires responding to guest needs, special requests, and complaints, and escalating potential issues to management. Additionally, the Front Desk associate will assist team members with various tasks such as breakfast preparation, laundry, and housekeeping, and maintain the cleanliness of the lobby and bathroom areas.

Requirements

Ability to stand for long periods
Lift/carry up to 50 lbs.
Must have sound judgment and discretional skills and be able to work with little or no supervision
Proficient with standard windows-based computer programs, including Microsoft Word and Excel
Must be able to operate basic office machines, i.e., copier, fax, printer, phones, etc.
Organization and time management skills are required
Excellent communication and interpersonal skills with the ability to interact with many types of personalities

Responsibilities

Process guest check-in/out, including collecting payment
Provide information about hotel policies, services, and amenities
Respond to guest needs, special requests, and complaints; alert the appropriate manager to potential issues as needed
Assist other team members in various assignments, including assisting with breakfast, laundry, or housekeeping duties
Maintain and clean the lobby and bathroom as needed