Front Desk
Elite Fitness•Farmington, CT
•Onsite
About The Position
This role involves greeting members and guests, managing check-ins, handling phone calls, promoting special events, and maintaining a welcoming atmosphere. The position also includes sales of retail products and member services, processing payments, and ensuring knowledge of club facilities and services. A clean and organized work area, adherence to company policies, and performing opening and closing duties are also key aspects of this role.
Requirements
- Strong customer service skills
Responsibilities
- Greet all members & guests with a smile and wish them well as they exit the club.
- Check in all members and guests in accordance with company procedures.
- Facilitate any messages on club software at member check-in.
- Answer phones in courteous, helpful, professional manner.
- Communicate special events to members and guests.
- Maintain an atmosphere which makes members feel welcome.
- Facilitate all member requests or forward to a manager.
- Maintain professional disposition at all times.
- Sell retail products.
- Schedule member services: tanning, etc.
- Facilitate payment of member services in accordance with company procedures.
- Know club facility, services, and schedules.
- Maintain a clean and organized work area.
- Assist in all projects as delegated by club management.
- Follow all policies and procedures in the Employee Handbook.
- Opening and closing duties.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
