Front Desk

Guardian Dentistry Partners•Patterson, VA

11d•Onsite

About The Position

Patterson At BRSL, we are dedicated to helping our patients achieve lasting oral health and beautiful smiles. With two dental offices serving Richmond, we provide high-quality dental treatments to patients of all ages. Our comprehensive range of dental services ensures that we can meet nearly every dental need our patients may have. We take great pride in our commitment to delivering compassionate and personalized attention, which has earned us recognition for our award-winning care. As an integral part of the Richmond community, our team goes beyond creating smiles. We believe in giving back and making a positive impact. Many of our dentists and staff members dedicate their free time to support local and international charities focused on uplifting those in need. We are always eager to explore new opportunities to serve our community, so we encourage you to share any charities or initiatives that could benefit from our support or to join us in our ongoing efforts. We are currently seeking a friendly and enthusiastic Front Desk Receptionist to join our team. As the first point of contact for our patients, you will play a pivotal role in creating a welcoming and positive experience. Your exceptional customer service skills, attention to detail, and organizational abilities will contribute to the success of our practice.

Requirements

Previous front desk or customer service experience is preferred.
Excellent interpersonal and communication skills.
Strong organizational abilities and attention to detail.
Proficiency in using dental software and computer systems.
Compassion and a genuine desire to assist patients in their dental care journey.

Responsibilities

Greet patients with a warm and friendly demeanor, ensuring they feel comfortable and valued from the moment they arrive.
Efficiently schedule and confirm patient appointments, optimizing the daily schedule for both efficiency and patient satisfaction.
Assist patients with check-in and check-out procedures, including verifying insurance information and processing payments accurately.
Handle phone inquiries, emails, and in-person requests professionally and courteously, addressing patient questions and concerns effectively.
Maintain accurate patient records, ensuring compliance with privacy and confidentiality regulations.
Verify insurance coverage, process claims, and provide clear explanations of benefits to patients.
Support our community service initiatives and explore opportunities for charitable involvement.