Front Desk Worker (The Lounge at the DCRC)

City of Dublin•Dublin, OH

3d•$40 - $100•Onsite

About The Position

The City of Dublin is seeking highly motivated and detail-oriented individuals to join our Recreation Services Team as a Front Desk Worker in The Lounge at the Dublin Community Recreation Center (DCRC). Under the direction of the Adult Recreation Program Supervisor and Coordinator, Front Desk Workers are responsible for the efficient functioning of desk operations in The Lounge, as well as promoting and supporting adult and senior programs as needed.

Requirements

Must be at least 18 years of age or older.
At least one (1) year of previous customer service experience.
Possession of current American Red Cross First Aid/CPR/AED certification, or the ability to obtain certification within 30 days of hire.
Experience with personal computers.
Strong communication, organizational and problem-solving skills.
Maintains composure under pressure, does not become defensive or irritated during stressful situations; is not knocked off balance by the unexpected.
Ability to follow oral and written directions.
Ability to work efficiently and courteously with the public and is customer focused; dedicated to meeting the expectations and requirements of internal and external customers.
Must be willing to work diligently and conscientiously when dealing with work schedules and responsibilities.

Nice To Haves

One (1) year of previous cash handling/financial balancing experience.

Responsibilities

Extensive computer use processing and accepting payment for activity passes and programs using Rectrac recreation management software.
Disperse adult and senior programming information in person and by answering phone calls, routing messages and answering questions appropriately.
Greet the public entering the Lounge.
Interact with customers and the public to answer inquiries and resolve issues.
Maintain a current knowledge of all Adult and Senior programs, activities and events.
Interpret and enforce City of Dublin Community Recreation Center policies, procedures and rules.
Attend meetings and trainings as required.
Actively assist in developing, managing, and maintaining the day-to-day operations of the Lounge.
Ensure the security of equipment, supplies and materials, including inventory and planning for replacement of supplies in a timely manner.
Conduct a daily check of the area and equipment for safety, cleanliness and good repair.
Clean the Lounge area, keeping it free of hazards and debris.
Anticipate and minimize potential problems with patrons or the environment and respond effectively to problems that occur.
Apply policies and procedures in responding to issues and concerns.
Effectively communicate programs or concerns to the Adult Program Team.
Set the example of Recreation Service’s Workplace Mutual Expectations: positive energy, trust your co-workers, be solution-oriented, and hold yourself and others accountable.
Abide by mandatory reporting policies as described in the staff manual.

Benefits

Refer a Friend Bonus Program ($100 per successful employee referral)
Individual membership to the Dublin Community Recreation Center (DCRC)
Employee recognition/appreciation events
The City maintains the cost of team member certifications and training time is paid ($40.00-$100.00 value). All certifications achieved belong to the team member and are valid for two years.
Support through our Employee Assistance Program (EAP)
20% discount on classes and free textbooks at Franklin University
Ohio Public Employee Retirement System (OPERS) enrollment and contributions
Potential Public Student Loan Forgiveness (PSLF) eligibility
Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)
Career mapping and growth opportunities
Uniform shirts provided