VOLUNTEER Front Desk
About The Position
Crisis Services is seeking a Front Desk Volunteer to support their mission of providing crisis support. This is an unpaid volunteer position. Crisis Services is Erie County’s 24-hour crisis center and suicide prevention center, as well as Erie County’s designated rape crisis center and a NYS approved provider of domestic violence, elder abuse, and family violence services. In addition to direct services, Crisis Services promotes safety, health, and hope through education and outreach. As a Front Desk Volunteer, you will be the first point of contact for visitors, clients, and callers, helping to create a welcoming, organized, and professional environment by providing assistance, handling administrative tasks, and supporting daily front desk operations.
Requirements
- Minimum high school degree or GED
- Friendly, courteous, and professional demeanor
- Strong communication and interpersonal skills
- Basic computer skills (email, phone systems, Microsoft Office products, or data entry preferred)
- Reliability, punctuality, and dependability
- Ability to multitask and remain calm in a busy environment
- Comfort interacting with diverse populations
- Must be at least 18 years old
- Must have access to reliable transportation
Nice To Haves
- Prior experience working at a front desk is preferred but not required – training will be provided
- No prior education in mental health, suicide prevention, domestic or sexual violence, counseling, or advocacy is required
Responsibilities
- Greet and assist visitors, clients, and staff in a warm and professional manner
- Answer and route incoming phone calls appropriately
- Respond to basic inquiries or direct individuals to the correct staff member or department
- Maintain sign-in sheets and visitor logs as needed
- Maintain security of the Agency by following all safety protocols
- Keep the front desk and reception area clean, tidy, and well-stocked
- Follow confidentiality and privacy guidelines at all times
- Support staff with additional tasks as needed
Benefits
- Gain valuable customer service and administrative experience
- Support the mission of Crisis Services
- Develop communication and organizational skills
- Opportunity to be part of a welcoming and supportive team
- Receive volunteer hours documentation (if applicable)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
