Front Desk Team Member

Lake Orion•Lake Orion, MI

1d•Onsite

About The Position

D1 Lake Orion is an athletic-based training facility for adults and youth athletes ages 7 and up. Our mission is to always provide the best-in-class service and experience. By doing so, we empower our athletes to improve themselves by efficiently and consistently reaching their goals. At D1 Lake Orion, our promise to our athletes is: “You pick the goal, we help you get there” and D1 Lake Orion TEAM Members are the catalysts for our fulfillment of that promise. The D1 Lake Orion culture is TEAM-focused and character-driven. Our D1 Lake Orion TEAM members take a personal stake in the lives of our athletes, learning their names and goals. D1 Lake Orion TEAM members are a part of a positive culture and the best training environment in the industry. Dependable, High-energy, positive, enthusiastic, and customer-focused professional to join our Front Desk team. This position involves exemplary customer service experience, attention to detail, and passion for service. Superior oral and written communication skills.

Requirements

Dependable, organized, and responsible
Must be a high-energy & positive individual
Must have 1+ years in a customer service setting ideally in the fitness industry.

Responsibilities

Complete Opening/Closing Checklists
Ensure lobby area is clean and stocked
Learn the D1 brand and be able to answer all customer support questions for current and potential athletes
Answer phone calls and take messages for Coaches and Management
Check athletes into workouts and ensure accurate attendance tracking
Keep retail areas fully stocked with food, drink, clothing
Maintain inventory for cleaning supplies, D1 gear, and products
Process all ancillary purchases in MBO
Complete daily social media tasks
Make sure all accounts are properly noted