Front Desk Team Member

Movement•Philadelphia, PA

13d•Onsite

About The Position

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry. By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

Requirements

Upbeat and adaptable attitude that fosters a welcoming and inclusive environment
Solid understanding of customer service skills that enable transformative, purpose-driven moments
Clear and effective communication to support collaboration with others
Ability to multi-task in a fast-paced environment
Problem-solving skills to creatively find solutions for customer needs
Comfortable adapting to web-based programs and registers
Ability to perform gym upkeep tasks
A minimum of three days availability required weekly including one full weekend day
Regular evening and weekend availability required weekly

Nice To Haves

Climbing skills can be taught – no climbing experience required!

Responsibilities

Delivers outstanding customer experience that helps inspire others to live intentionally and strive for personal bests
Shows respect for others and makes progress towards the mutual sharing of feedback and concerns
Ensures the customer service delivered aligns with our culture, mission, and core values
Demonstrates a growth mindset through a willingness to learn and a sense of curiosity for various tasks
Greets and checks-in members and guests to create an inclusive space that fosters a sense of belonging.
Pro-actively educates customers on gym amenities, member benefits, promotions, and guides guests to the best fitting memberships, programs, or pass options. Takes ownership of role in helping the gym meet targets.
Performs facility upkeep, cleaning tasks, administrative/membership duties, and various project tasks as assigned and/or based on task list for that shift
Clearly communicates basic knowledge of our retail products and gear, membership and pass options, and programming offerings for climbing, yoga, and fitness
Delivers belay checks, communicates safety needs to guests, and conducts facility checks
Manages customer service concerns and scenarios effectively, with professionalism