Front Desk Team Coordinator

San Antonio/Boerne•Boerne, TX

4d•Onsite

About The Position

At Heights Wellness Retreat, Boerne, we believe that wellness is not a luxury-it’s a lifestyle. Our Retreats are thoughtfully designed to nourish the body, mind, and spirit-offering guests a sacred space to rise to their highest potential. We’re the only wellness destination that combines premium massage and skincare therapy with innovative hands-free therapies under one roof. We're seeking a proactive, passionate, and detail-driven Assistant Spa Director to support the daily operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise: Join a Retreat that’s Redefining Wellness! At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our guests' journeys, but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential. At Heights Wellness Retreat, we believe wellness starts from within and that includes our team. We are more than a spa. We are a full wellness destination offering therapeutic massage, advanced skincare, and innovative wellness technologies. Every service we deliver is designed to create a meaningful experience for our guests and a supportive, growth-focused environment for our team. This is a place where your skills are valued, your career is nurtured, and your well being matters. When you join Heights Wellness Retreat, you are not just accepting a position. You are joining a purpose driven community built on self care, professional growth, and the belief that when you take care of yourself, you can better care for others. This is where your career in wellness can grow. Let us help you rise.

Requirements

Minimum one year of experience sales.
Must be full-time 5 days a week.
Minimum of one year of leadership experience.
Excellent at guest communication.
Excellent at building team culture.

Nice To Haves

Working knowledge of Zenoti or similar spa management software is preferred.
Familiarity with operating standards in a branded or franchise environment is preferred.

Responsibilities

Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
Promote the therapeutic and wellness benefits of massage, skincare therapy, and touchless services.
Partner with the Retreat Director on membership strategy, including overcoming obstacles and building rapport within the team.
Foster meaningful connections that empower guests on their wellness paths.
Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
Assist with recruitment, hiring, training and developing and retaining team members.
Facilitate front desk associate training and coaching with role-playing to support membership sales.
Support Membership Retention