Front Desk Support Worker , YWA Davenport ( JOB ID: DAV1338)

YWCA Toronto • Toronto, ON

1d • Onsite

About The Position

The Front Desk Support Worker is responsible for welcoming and providing supportive reception service and works within a collaborative team to create a meaningful and relevant environment for participants within a feminist framework. This includes a skilled response to and knowledge of the dynamics and effects of trauma, mental health and oppression. The position is also responsible for completing administrative duties necessary to ensure the smooth operation of the front desk.

Requirements

• Completion of an undergraduate university degree in a relevant field (e.g. Social Work)
• 1-3 years directly related work experience in shelter environment
• Must have working knowledge of Microsoft Word and Excel
• Excellent customer service skills
• Excellent organizational skills and administrative abilities
• Ability to use equipment relevant to the position i.e., computer, phone system, security monitoring
• Must be organized and detail oriented
• Ability to deliver culturally sensitive service in a multicultural environment
• Experience working with diverse individuals and groups within shelter and housing environment (e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.)
• Demonstrates knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues
• Knowledge and experience working from an anti-oppression framework and trauma informed practices
• Knowledge of harm reduction framework
• ability to maintain a positive approach and a professional manner at all times
• Demonstrated experience working under pressure and remaining calm in a crisis
• Knowledge and experience in de-escalating conflict
• Knowledge and experience in responding to crisis situations
• Strong interpersonal skills
• Exceptional verbal and good written communication skills
• Ability to follow all safety policies and procedures within the work area and respond properly to emergency or safety situations
• Ability to think independently, possess good judgment, demonstrate proven problem-solving skills and effective decision-making skills

Nice To Haves

• Knowledge of security operating systems an asset
• Experience working in a residential setting an asset
• Toronto Hostel Training Centre’s certificate an asset
• Completion of WHMIS training an asset
• Knowledge of a second language an asset

Responsibilities

• Greets and directs participants, contractors and suppliers to the site
• Answers telephone and in person inquiries regarding YWCA Davenport; directs calls to the appropriate staff or program including property services, security, on call, frontline staff and management
• Maintains building entry, ensuring access to authorized persons only
• Handles client complaints and issues with tact and diplomacy, de-escalating the potential for conflict
• Receives and distributes all incoming supplies and other deliveries for the programs including courier; sorts and distributes incoming mail
• Applies knowledge of the issue of trauma and the dynamics of abuse to respond effectively to tenant request for support
• Assists in providing orientation to new residents to ensure familiarity and understanding of programs, staff and community environment
• Provides maintenance requests from the residents and staff to the appropriate property services staff.

Benefits

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Child Care Benefits
• Maternity/Parental Leave Supplementary Employment Benefits
• Educational/Sabbatical Leave
• Financial Assistance for Professional Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level