Overnight Front Desk Supervisor
Omni Hotels & Resorts•Austin, TX
•Onsite
About The Position
Omni Hotels & Resorts is seeking an Overnight Front Desk Supervisor for the beautiful Barton Creek Resort & Spa. If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company, then you will love working with Omni! We are proud to announce that we are ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2025!
Requirements
- Must be at least 18 years of age.
- At least one year in a front office position required.
- Attain a high propensity for customer service.
- Previous cash handling experience.
- Ability to stand for prolonged periods of time.
- May require working overnight shift.
- Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
Nice To Haves
- Previous experience in a four diamond or convention resort preferred.
Responsibilities
- Be thoroughly acquainted with all check-in policies and procedures.
- Be experienced with various guest scenarios.
- Be familiar with all technical equipment related to the Front Desk.
- Be familiar with all hotel facilities and offerings.
- Understand the influence and importance of all departments on the Front Desk.
- Responsible for the training of new associates.
- Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
- Understand and be able to perform rooms control duties.
- Broad knowledge of Epitome, Synergy and Vingcard systems.
- Familiar with all reservation special packages.
- Understand all radio codes and emergency procedures.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
