Overnight Front Desk Supervisor

Four Seasons Hotels and Resorts • Whistler, BC

3d • CA$27 - CA$29 • Onsite

About The Position

At Four Seasons Resort and Residences Whistler, the Concierge team plays a vital role in creating thoughtful, memorable guest experiences. As a Full Time Overnight Front Desk Supervisor, you will be responsible for overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Managers in managing the Front Desk and Guest Services teams. This role is suitable for someone who can ensure seamless communication between departments, maintain operational standards, and foster positive guest experiences.

Requirements

• Minimum of 1 year of experience in a Front Desk role within the hospitality industry, preferably in a luxury hotel setting with Opera PMS experience
• Excellent leadership, problem-solving, and communication skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Commitment to delivering outstanding guest experiences and upholding service excellence standards.
• Class 5 Driver’s License is required.
• Valid work authorization for Canada

Responsibilities

• Provide exceptional guest experience, addressing inquiries and resolving concerns promptly.
• Conduct guest check-ins and check-outs, ensuring accurate room assignments, rates, and billing as well arrange guest requests such a dining reservations, wine tasting or transportation arrangements.
• Review daily arrivals, prioritizing VIP, Special Attention Guests, and group check-ins.
• Support the Guest Services team with luggage delivery, room escorts, and valet parking operations.
• Act as Manager on Duty when necessary, making critical operational decisions.
• Participate in and lead daily briefings to facilitate smooth communication and operational handovers.
• Track, report and analyze guest feedback through Qualtrics to identify service improvement opportunities.

Benefits

• $27.45 to $29.10 per hour. Eligible for a $2.00 per hour overnight premium
• Affordable staff accommodation located in scenic Whistler
• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
• Complimentary meal provided every shift in our staff cafeteria
• Paid time off; vacation days and additional floating holidays per year
• Excellent training and development programs and employee recognition events
• Exclusive discount and travel programs with Four Seasons worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed