Front Desk Supervisor

Granlibakken Tahoe•Tahoe City, CA

41d•Onsite

About The Position

The Front Desk Supervisor is responsible for overseeing daily front desk operations to ensure efficient workflow and the delivery of exceptional guest service. This position provides leadership, guidance, and support to front desk staff while actively participating in guest service functions, including registration, checkout, reservations, and issue resolution.

Requirements

High school diploma or equivalent required
Minimum one (1) year of front desk or guest service experience required
Prior supervisory experience preferred
Strong leadership and interpersonal skills
Excellent customer service and conflict resolution abilities
Effective communication skills (verbal and written)
Basic computer proficiency, including Microsoft Office and property management systems
Knowledge of cash handling and basic accounting practices
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
CPR/First Responder Certification
Completion of required workplace training, including Sexual Harassment Prevention

Nice To Haves

Additional hospitality or business education preferred

Responsibilities

Supervise and coordinate daily front desk operations, ensuring compliance with established policies and procedures.
Provide leadership and direction to Front Desk Agents, including training, coaching, and performance support.
Deliver and model exceptional guest service standards at all times.
Assist guests with check-in, check-out, reservations, and general inquiries as needed.
Resolve guest concerns and complaints in a timely, professional manner; escalate issues when appropriate.
Ensure accuracy in guest accounts, billing, and financial transactions, including cash handling and credit card processing.
Maintain working knowledge of reservation systems, including individual bookings, group reservations, and third-party channels (OTAs/IRMs).
Monitor and ensure completion of daily shift tasks, checklists, and opening/closing procedures.
Assist in scheduling staff, managing shift coverage, and adjusting staffing levels based on occupancy and operational needs.
Communicate effectively with other departments to support overall property operations and guest satisfaction.
Maintain up-to-date knowledge of property amenities, services, local attractions, and events.
Support management in performance evaluations, disciplinary actions, and team development initiatives.
Ensure compliance with company policies, safety standards, and applicable regulations.
Perform all Front Desk Agent duties as required.
Perform other duties as assigned.