Front Desk Supervisor
About The Position
You will learn to oversee the front desk agents; learn to handle walk -over procedures; maintain hourly house counts; sell -out controls; and room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow -up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.
Requirements
- you are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR
- you have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR
- you have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA)
- you have shown consistent career growth over the last years
- you have shown serious commitment to your most recent employers.
Responsibilities
- oversee the front desk agents
- handle walk -over procedures
- maintain hourly house counts
- sell -out controls
- room key controls
- train staff on upselling techniques
- resolve guest concerns
- assign tasks to front desk agents
- provide training and support to front desk agents
- maintain all front desk related equipment and a par stock of supplies
- strategies to maximize occupancy and revenue
- review Housekeeping reports and follow -up
- learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings
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What This Job Offers
Education Level
No Education Listed
