Front Desk Supervisor

POWDR•Snowbird, UT

1d•Onsite

About The Position

As the full-time Cliff Spa Front Desk Supervisor, you’ll lead daily operations at the front desk for a dynamic, high-traffic spa. You’ll manage a diverse team, drive sales, maintain high standards for service, and ensure smooth, efficient operations across all departments. You will assist guests with check-in and out, give general information about the resort, answer the telephone, make reservations, receive customer complaints, and find solutions, and demonstrate outstanding customer service.

Requirements

1-2 years management or receptionist experience.
Strong leadership, problem-solving and organizational skills with the ability to motivate and develop a team.
Excellent verbal and written communication skills.
Multitasking is a must.
Familiarity with or ability to learn Book4Time, Square and Microsoft Office suite.
18 years of age or older.
A positive attitude and ability to work well under pressure.

Responsibilities

Lead and support a team of up to 10 employees.
Hire, train, schedule, and coach team members to deliver excellent service.
Check guests in and out in a professional and friendly manner.
Book spa reservations for our treatments, facilities and classes.
Respond to guest questions and take action to resolve customer complaints.
Uphold Snowbird’s standards for professionalism, appearance, and guest interaction.
Collaborate with other managers to optimize spa operations.

Benefits

Snowbird season pass and complimentary ticket benefits
Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
Complimentary spa access and classes and discounts on spa treatments.
Available medical, dental, vision and accident insurance
401k with company match
Discounts with Powdr partners
Free transportation to work: UTA Bus, Rideshare Vans, and Employee Shuttles

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