Front Desk Supervisor | Seven Sebring Raceway Hotel

SHANER • Sebring, FL

10d • Onsite

About The Position

Shaner Hotels has an amazing opportunity at our Seven at Sebring Hotel located in Sebring, FL. Located adjacent to the legendary hairpin turn at Sebring International Raceway, the Seven at Sebring is the ideal location for accommodations in Sebring, Florida. Whether in town for a race or looking for the area's best meeting and social event services, the Seven at Sebring will provide you with superior service. The property features spacious guest rooms and suites, extensive meeting space for both business and social events, on-site dining, and incredible views of the raceway. The Front Desk Supervisor is responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. This role will direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Requirements

• Minimum one year experience in a similar position.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent.

Nice To Haves

• Prior supervisory experience a plus.
• Some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Supervising all aspects of the Front Desk functions, in accordance with hotel standards.
• Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED