Supervisor Front Desk

Hilton Grand Vacations • Peoria, AZ

1d • Onsite

About The Position

Hilton Grand Vacations is seeking a Front Desk Supervisor for Cibola Vista Resort and Spa. The role coordinates the Front Office’s daily operations and helps ensure that owners and guests have a positive experience from arrival through departure. The supervisor assists with check-in and check-out, supports staff with guest questions and situations, trains and directs new Team Members, and follows up on guest and credit-related opportunities.

Requirements

• High school diploma or GED.
• Prior related experience.
• Ability to read, analyze, and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Strong practical problem-solving skills and good judgment when handling varied guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on one's feet, influence others, and mentor others.

Nice To Haves

• Associate's degree or college education.
• Voice Certified.
• Three or more years of related experience.
• Prior management or supervisory experience.

Responsibilities

• Coordinate daily Front Office operations.
• Assist guests with check-in and check-out.
• Support staff with questions and guest situations.
• Train and direct new department Team Members.
• Supervise the accurate sequence of events for guest registration and check-out.
• Maintain a daily log of guest opportunities and corrective action steps.
• Follow up promptly on unresolved situations and pass relevant information to other Managers or Supervisors.
• Follow up on credit opportunities during each shift.
• Perform other duties assigned by management.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED