Front Desk Supervisor
About The Position
The Front Desk Supervisor oversees the efficient operation of the front desk department, focusing on selling guest rooms to meet guest needs and maximize revenue. This role involves monitoring and analyzing room inventory, managing group blocks and rate restrictions, processing reservations, and training reservation agents. The position also requires assisting in forecasting for the Rooms Department and performing various administrative duties. The role is based in a hospitality environment that operates seven days a week, twenty-four hours a day, requiring a hospitable service atmosphere at all times.
Requirements
- High School graduate or equivalent required.
- Two years with travel industry reservations system and hotel property management systems mandatory.
- Excellent oral and written communication skills
- Ability to manage and work with outside groups and agencies
- Excellent organizational skills
- Ability to work well under pressure
- Proficient in Microsoft Word, Excel, and PowerPoint
- Strong interpersonal skills
- Regular attendance in conformance to the standards, which may be established by Packard from time to time, is essential to the successful performance of this position.
Nice To Haves
- College degree preferred.
Responsibilities
- Oversee the efficient operation of the front desk department in selling of guest rooms to accommodate guest needs and maximize revenue.
- Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate, including monitoring of Group Blocks, determining cut off dates, and Rate Restrictions.
- Process and handle group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.
- Train and supervise reservation agents for the efficient operation of the department, monitoring performance and giving feedback according to established standards.
- Calculate and prepare Rooms Reports to include OAR and Master Monthly to determine sources of business using various computer systems.
- Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
- Calculate, monitor, and transmit loyalty program points.
- Assist in the capacity of reservations agent when needed.
- Initiate and prepare reports as required.
- Assist office in any other administrative duties as needed.
- Assimilate into the Packard culture through understanding, supporting and participating in all elements of corporate policies.
- Demonstrate working knowledge of the service standards.
- Maintain a neat, clean and well-groomed appearance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
