Front Desk Supervisor

Tharaldson Hospitality • Rancho Cordova, CA

12d • $17 - $18 • Onsite

About The Position

Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties.

Requirements

• 0 – 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability to answer and route calls as appropriate; takes guest messages with accuracy.
• One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experience
• Open Availability

Responsibilities

• Directly supervises or assists in the supervisory function of front desk staff consisting of 1-5 employees.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Interviews, hires, and trains employees.
• Plans, assigns and directs work.
• Appraises performance.
• Rewards and disciplines employees.
• Addresses complaints and resolves problems.
• Performs functions of Guest Service Agent as scheduled by Management.
• Provides training, including safety training, to front office staff as directed by Management.
• Assists in the selection of Guest Service Agents.
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures.
• Answers inquiries pertaining to hotel policies and services.
• Performs functions of the General Manager in their absence.
• Assists General Manager in conducting staff meetings.
• All other duties as assigned.

Benefits

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay
• Flexible work schedule
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree