Front Desk Supervisor- Advocate Good Shepherd

HealthFitness•Barrington, IL

1d•Onsite

About The Position

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities. Ready to take the next step in your customer service career? Join HealthFitness as a full-time, Front Desk Supervisor at Advocate Good Shepherd in Barrington, IL, where you'll lead a dedicated front desk team, build strong member relationships, and help create an exceptional experience for everyone who walks through the door. This is a great opportunity for someone who enjoys leading by example, solving problems, and making a positive impact in a wellness-focused environment.

Requirements

HS Diploma/GED.
1+ years of experience in accounting or office management.
Must be comfortable using computers and willing and able to learn point of sale and member management software.
Strong verbal and written communication skills.
Active listening skills and ability to relate to and provide service to individuals of different backgrounds.
Ability to work independently, problem solve and make decisions with limited supervision.
Strong quality orientation including attention to detail, accuracy, and thoroughness.
Strong skills in multi-tasking and the ability to remain calm and professional while completing multiple tasks at once.
Flu vaccination required during the Fall season.

Nice To Haves

CPR/AED and First Aid certifications are preferred but will be required within 30 days of hire, can provide training in house.

Responsibilities

Overseeing daily front desk operations and ensuring an exceptional member and guest experience.
Leading the front desk team, maintaining high service standards, supporting membership processes, and serving as a key point of contact for member inquiries and issue resolution.
Creating a welcoming, organized, and professional environment that reflects the facilities values.
Supervising, training, and scheduling front desk staff and back of house staff to ensure appropriate coverage.
Conducting onboarding, ongoing training, and performance feedback.
Coaching team members on customer service standards, policies, and procedures.
Communicating important updates, promotions, and operational changes.
Overseeing daily front desk operations, including check-in procedures and guest protocols.
Maintaining front desk area cleanliness, organization, and professionalism.
Managing, reviewing, and submitting bi-weekly payroll for the front desk team.
Fostering a positive, professional, and team-oriented work environment.
Enforcing club policies and safety procedures consistently.
Greeting members and guests warmly and professionally as well as addressing member questions, concerns, and complaints promptly and effectively.
Ensuring consistent delivery of high-quality service.
Ensuring accuracy in membership records, payments, and transactions.
Supporting member retention through relationship-building and proactive service.
Assisting with membership sales support, promotions, and special events.
Collaborating with fitness, locker room, and other departments to support member needs.
Supporting Kids club with coverage and staffing needs.
Other duties as needed/assigned.