Front Desk Supervisor

Pdk Airport LLC DBA Holiday Inn Portland Airport • Maywood Park, OR

13d • Onsite

About The Position

The Holiday Inn Portland Airport is looking for a confident, guest-focused Front Desk Supervisor to help lead our Front Office team. This is a hands-on leadership position for someone who can keep the Front Desk organized and running smoothly while setting the example for excellent guest service. If you are someone who stays calm when the lobby gets busy, enjoys solving problems, communicates well, and takes pride in helping a team succeed, we want to meet you!

Requirements

• Previous hotel Front Desk experience – required
• High school diploma or equivalent
• Strong customer-service and communication skills
• Excellent problem-solving and conflict-resolution abilities
• Strong organizational and multitasking skills
• A professional, guest-focused attitude
• Ability to remain calm and effective during busy periods
• Basic computer skills, including Microsoft Office
• Strong verbal and written communication skills
• Ability to work evenings, weekends, and holidays as needed

Nice To Haves

• Previous supervisory or leadership experience – preferred
• Familiarity with hotel Property Management Systems, especially Opera, preferred

Responsibilities

• Supervise daily Front Desk operations, including check-ins and check-outs
• Ensure reservations, room assignments, billing, and guest transactions are accurate
• Monitor Front Desk workflow and keep guest service moving efficiently
• Welcome guests and create a warm, professional first impression
• Respond to guest questions, concerns, and complaints promptly and professionally
• Support associates when handling challenging guest situations
• Assist guests with directions, hotel amenities, and local information
• Promote IHG One Rewards membership and model enrollment behaviors for team
• Provide guidance and support to Front Desk Associates during shifts
• Assist with training new employees on Front Office procedures and systems
• Coach and provide feedback to team members and communicate performance concerns to management
• Assist with cash drawer balancing and verification of financial transactions
• Ensure accurate posting of room charges, taxes, and incidentals
• Maintain proper Front Desk documentation and records
• Protect guest privacy and confidential information
• Follow hotel safety, security, financial-control, and operational procedures

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance
• IHG employee hotel discounts worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED