Front Desk Supervisor

A&R Group•Mobile, AL

13d•Onsite

About The Position

We're Hiring: Front Desk Supervisor – Be the Smile Behind the Stay! Position Type: Full-Time | Guest Services Leadership Start Date: As soon as you're ready to lead the front lines of hospitality! About Us: We believe the first “hello” and the last “goodbye” are the most powerful moments of any guest stay—and that starts with you . Our hotel is more than a place to sleep; it's where memories are made, travel stress is eased, and warm welcomes become loyal returns. We're looking for a Front Desk Supervisor who’s ready to lead with confidence, bring energy to the lobby, and turn great service into unforgettable experiences.

Requirements

At least 1–2 years of front desk or guest service experience
Leadership skills that inspire others to deliver their best
A people person through and through—you love helping guests and supporting your team
Detail-oriented, organized, and cool under pressure (even when five guests walk in at once!)
Able to handle basic tech and hotel software systems with ease
Available to work flexible shifts including weekends, evenings, and holidays
A positive attitude that lifts others up—especially on busy days!
Previous experience in hospitality? Great! If not, a positive attitude and willingness to learn go a long way.
You’re organized, punctual, and can juggle multiple tasks without breaking a sweat.
You’re a strong communicator who knows how to make guests feel heard, valued, and welcomed.
You’ve got a can-do attitude and love solving problems before they even become problems.
You thrive in a fast-paced, ever-changing environment where every day is a little different.
Flexible scheduling? No problem—you’re ready for mornings, evenings, weekends, and anything in between.
You love creating guest experiences that feel personal, warm, and unforgettable.
You're sharp, speedy, and focused—even when the lobby’s buzzing.
You don’t mind staying active—lots of walking, bending, and standing doesn’t bother you.
Dependable, respectful, and professional—you take pride in your work.
You’re a quick study and a go-getter who’s always willing to jump in and help.
Team player to the core, but confident enough to take the lead when needed.
Basic math skills will come in handy when handling payments, reports, or balancing the books.

Nice To Haves

bonus points for hotel experience!

Responsibilities

Be the go-to leader for our front desk team—supporting, coaching, and encouraging every shift
Greet guests with genuine warmth, confidence, and enthusiasm
Handle check-ins, check-outs, reservations, and all the questions in between
Jump in when the line gets long or a guest needs a little extra TLC
Resolve guest concerns with empathy, speed, and a “we’ve got this” attitude
Ensure each shift runs smoothly and every guest leaves smiling
Collaborate with housekeeping, maintenance, and other departments to keep the guest experience seamless
Maintain a clean, organized, and welcoming front desk area that reflects the pride we have in our property