Front Desk Supervisor

Lifepoint Health • Clyde, NC

85d • Onsite

About The Position

The Front Desk Supervisor is responsible for leading daily front desk operations while providing exceptional customer service and ensuring a welcoming environment for all members and guests. This hands-on leadership role oversees staff scheduling, training, coaching, and performance while actively supporting front desk operations and maintaining high service standards. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Requirements

• Previous supervisory or leadership experience required, preferably in a fitness, hospitality, customer service, or front desk environment.
• Strong customer service and communication skills with the ability to professionally interact with members, guests, and staff.
• Ability to lead by example, motivate a team, and maintain a positive, professional work environment.
• Experience with staff scheduling, training, onboarding, and day-to-day team supervision.
• Ability to handle member concerns, resolve conflicts, and make sound decisions in a fast-paced environment.
• Strong organizational, multitasking, and problem-solving skills with attention to detail.

Nice To Haves

• Associate’s degree preferred; applicable work experience may be substituted in lieu of formal education.

Responsibilities

• Leading daily front desk operations by providing exceptional customer service and creating a welcoming environment for all members and guests.
• Serving as both a hands-on team member and supervisor by actively supporting front desk operations while overseeing staff performance and service standards.
• Creating, coordinating, and supervising staff schedules to ensure proper coverage and smooth daily operations.
• Training, onboarding, coaching, and mentoring all front desk staff to maintain consistency, professionalism, and high performance standards.
• Leading by example through professionalism, accountability, strong communication, and teamwork.
• Handling and resolving member concerns, complaints, and complex issues promptly and professionally.
• Ensuring staff compliance with departmental policies, procedures, and organizational standards.
• Assisting with performance evaluations, staff development, and corrective actions while supporting front desk operations as needed.

Benefits

• Comprehensive Benefits: Tailored benefit options for part-time and PRN employees, and more.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree