Front Desk Supervisor | Ft Lauderdale Downtown Courtyard

SHANER • Fort Lauderdale, FL

1d • Onsite

About The Position

Shaner Hotels has an amazing opportunity to join our team at our Fort Lauderdale Downtown Courtyard by Marriott. This 137-room hotel is located just miles from Fort Lauderdale Beach, with an amazing rooftop bar and pool to satisfy our guests. With over 2300 square feet of flexible meeting space, this hotel is the perfect opportunity to expand your hospitality career. The Front Desk Supervisor is responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. This role will direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Requirements

• Minimum one year experience in a similar position.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent.

Nice To Haves

• Prior supervisory experience a plus.
• Some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Supervising all aspects of the Front Desk functions, in accordance with hotel standards.
• Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED