Front Desk Supervisor

Pyramid Global Hospitality•Coral Gables, FL

19d•Onsite

About The Position

Welcome to THesis Hotel Miami, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the vibrant city of Miami, Florida, our hotel offers 245 stylish guest rooms and 15,432 sq ft of versatile meeting space, providing an exceptional environment for both guests and employees. At THesis Hotel Miami, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you’ll work in a dynamic and supportive setting, surrounded by the lively energy and cultural richness of Miami. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at THesis Hotel Miami. Take the first step towards a rewarding career by applying today.

Requirements

Must be available to work a flexible schedule to include nights, weekends and holidays
High school diploma or equivalent
Previous hotel or resort experience preferred
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift

Responsibilities

Provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.
Communicates effectively both verbally and in writing to provide clear direction to staff.
Monitors lobby traffic and makes staffing adjustments accordingly.
Greets guests immediately with a friendly and sincere welcome.
Promptly completes the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
Promotes the Pyramid Hotel Group marketing program.
Makes appropriate selection of rooms based on guest needs.
Non-verbally confirms the room number and rate.
Requires standing and continual mobility throughout front office area.
Handles cash, makes change and balances an assigned house bank.
Accepts and records vouchers, traveler’s checks and other forms of payment.
Converts foreign currency at current posted rates.
Performs accurate moderately complex arithmetic functions using a calculator.
Posts charges to guest rooms and house accounts using the computer.
Promptly answers the telephone using positive and clear English language.
Inputs messages into the computer.
Retrieves messages and communicates the content to the guest.
Retrieves mail, small packages and facsimiles for hotel guests as requested.
Remains calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees.
Resolves customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
Makes decisions and takes action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Authorizes revenue allowances to remedy problems only after other alternative solutions have been offered.
Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance.