Front Desk Supervisor

Sage Hospitality • Denver, CO

9d • Onsite

About The Position

Moxy Denver Cherry Creek is seeking a Front Desk Supervisor to lead a team and ensure a positive guest experience. This role involves managing front desk operations, coaching the team, and maintaining smooth operations. Flexibility and open availability, including weekends, are required. Moxy hotels offer a stylish, industrial design with sociable service at an affordable price, catering to the young at heart with a focus on nonconformity and originality. The hotel features modern amenities, fluid meeting spaces, stylish rooms, and a lively bar and outdoor beer garden. Sage Hospitality Group, the employer, looks for innovative leaders passionate about hospitality and enriching lives, offering opportunities for growth and personal fulfillment.

Requirements

• High school education or equivalent experience.
• 1 or more full years employment experience in a related position with this company or other organization(s).
• Understanding of all hotel front office procedures.
• High school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/management skills.
• Ability to communicate information and hotel services to management and guests.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Ability to communicate in person and on telephone frequently.
• Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
• Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
• Continuous standing 90% of time -communicating with guests.
• Lifting up to 50 lbs. guest luggage; limited.
• Pushing up to 50 lbs. bell cart; limited.
• Pulling up to 50 lbs. bell cart; limited.
• Carrying up to 25 lbs. guest luggage; limited.
• Continuous standing -80% of shift.

Nice To Haves

• Second language may be required.

Responsibilities

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
• Free On-Site Covered Parking
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED