Front Desk Supervisor

Atrium Hospitality•Norfolk, VA

3d•Onsite

About The Position

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. This role supervises daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between. The supervisor will coach, train, and motivate front desk associates, handle guest concerns with grace and urgency, and monitor cash handling, shift reports, and compliance with brand and safety standards. They will also jump in wherever needed, whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Requirements

Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
Tech confident – Hotel systems, emails, reports—nothing fazes you.
Able to lift 50 lbs and stay on your feet

Responsibilities

Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
Coach, train, and motivate front desk associates.
Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
Monitor cash handling, shift reports, and compliance with brand and safety standards.
Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.