Front Desk Supervisor

POWDR • Copper Mountain, CO

11d • Onsite

About The Position

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Requirements

• Must be at least 18 years old.
• Must be able to lift and carry items up to 50 lbs.
• Must be able to stand for up to 8 hours.
• Must be able to be alert and focused for all shifts between the hours of 7am and 11pm.
• Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.
• Must have a valid US Driver’s license.
• Industry knowledge and 2 years in Front Desk, Reservations, Guest Service or Hospitality position required.
• Basic computer skills including Word, Excel, and Outlook required.

Nice To Haves

• Minimum 2 year college degree preferred.
• 1-2 years of supervisory experience preferred.
• Experience with Visual One, Inntopia, RTP, Timesaver, Ving Vision or Guestware is advantageous.
• Knowledge of Copper Mountain and its lodging is preferred.

Responsibilities

• Supervise daily operations of front desk.
• Perform all front desk clerk duties which include: guest check-in/out, handling guest billing problems, making reservations, overall use of Lodging Computer menus, correct information regarding guest activities, handling of all monies, and providing EXCEPTIONAL guest service.
• Address and resolve guest issues in a timely manner.
• Train new agents in front desk duties.
• Oversee bell staff in the absence of the bell captain.
• Perform bell calls in the absence of a bellman.
• Cover Night Audit when needed.
• Own the Zone at the front desk and surrounding building – which may entail cleaning, trash removal or snow shoveling on occasion.
• Promote a “Sales Culture” at the front office by teaching upselling techniques for both check-ins and walk-ins. Also create opportunities for product sales at the front desk.
• Delegate tasks to ensure that all duties are taken care of on each shift. Includes: group resumes, preparing for group arrivals and departures, posting, researching, organizing, etc.
• Keep front desk supplies at par levels.
• Promote team work, deal with employee and guest issues before referring them to manager.
• Pass on information to next shift to ensure a smooth transition.
• Verify time cards and timelines of employees.
• Verify accurate counts for all cash banks once per shift.
• Utilize and complete Supervisor checklist.
• Communicate and coordinate efforts with other lodging departments.
• Ensure that everyone on shift has a clean and presentable uniform and is properly groomed.
• Perform all other job related duties as assigned.
• Attend group resume and pre-con meetings as a representative of the Front Desk.
• Perform regular 1-1 meetings with direct reports to coach and provide feedback on their performance.
• Address any employee issues as they arise, including corrective actions if necessary.
• Assist with dispatching radio calls to other departments in a timely, professional manner.
• Create and maintain strong interdepartmental relationships.
• Complete the daily tasks checklist on each shift in a timely manner.
• Lead by example by delivering excellent guest service and coaching the agents who report to you to do the same.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees.
• Uphold the most professional image.
• Continually strive to exceed our guest’s expectations and create memories for our guests and staff.
• Participate in the company’s Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events.

Benefits

• Company subsidized medical, dental, vision, flexible spending, HSA, life/disability options
• Season pass for employees/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.)
• Employee housing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree