101002 - Front Desk Supervisor

VALENCIA GROUP•Lubbock, TX

2d•Onsite

About The Position

Cotton Court Hotel is seeking a Front Desk Supervisor to join their award-winning team in Lubbock, TX. This role involves managing and supervising the front office and guest services team to ensure Valencia Hotel Group's standards are met, guaranteeing guest satisfaction, and delivering the best guest experience. The position also plays an active role in training the front office and guest services team to foster a safe and efficient work environment. The hotel is part of Valencia Hotel Group, known for its modern design and classic character, and seeks team members empowered to go above and beyond.

Requirements

Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
High school or equivalent education required.
Prefer hotel experience and background.
Valid Drivers license

Responsibilities

Contribute positively to the team within the department
Prepare for any and all guest requests
Relentlessly train and motivate guest service team members
Convey information and ideas clearly
Assist team members with daily/weekly/monthly assigned duties
Communicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems as necessary
Maintain composure and objectivity under pressure
Listen, understand, and clarify the concerns and issues raised by guests effectively
Work with and understand financial information, data, and basic arithmetic functions
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the front office needs
Complete other duties as assigned by Front Office Manager
Responsible for assisting in supervision and performance of all Front office related operations and team members
Work with Front Office Manager and General Manager to monitor Front Office quality and costs
Create and modify department training topics for front office agents
Check guests in and out in a friendly manner
Become proficient in Hotel Operating System, Key system, and phone system
Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rules
Maintains a friendly, cheerful and courteous demeanor at all times.
Provide friendly assistance in answering questions and offering information to guests
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
Maintains good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
Update information in the computer system as needed
Follow checklist for required duties and timeliness.
Complete all opening and closing duties.
Act as Manager on Duty when necessary
Communicate with all other departments to fulfill guests’ needs
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Check guests in and out in a friendly manner
Assist with valet when necessarey
Attend required meetings
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Report unsafe conditions to your supervisor immediately
Assure all safety and security policies and procedures are adhered to
Maintain hotel equipment in proper working conditions