Front Desk Supervisor

Atrium Hospitality • Kansas City, MO

7d • Onsite

About The Position

The Front Desk Supervisor position is for the Kansas City Residence Inn. Atrium Hospitality, a large and growing hotel management company in the United States, operates on its SPIRIT values: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork. The company is committed to career growth, with 40% of management hires being internal promotions, and offers various learning and development opportunities. Atrium Hospitality also emphasizes being a responsible community partner, focusing on Wellness, Embracing those with Disabilities, Sustainability, and Education. They value associate input and strive to create a supportive and engaging work environment.

Requirements

• Customer service and leadership experience
• Strong communication skills
• Detail-oriented and organized
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Benefits

• Career Growth & Learning – 40% of our management hires are internal promotions!
• 401(k) plan with company match.
• Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• DailyPay
• wellness programs
• tuition reimbursement
• exclusive discounts on your favorite brands and services.
• Atrium’s community service and volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed