Evening Front Desk Supervisor

Atrium Hospitality•East Peoria, IL

1d•Onsite

About The Position

The Evening Front Desk Supervisor at East Peoria Embassy Suites will oversee daily front desk operations, ensuring seamless check-ins and check-outs. This role involves coaching, training, and motivating front desk associates, handling guest concerns with professionalism, and monitoring essential operational tasks such as cash handling and compliance with standards. The supervisor will also assist with various front desk duties as needed, embodying a proactive and supportive team leadership style.

Requirements

Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
Tech confident – Hotel systems, emails, reports—nothing fazes you.
Able to lift 50 lbs and stay on your feet.

Responsibilities

Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
Coach, train, and motivate front desk associates.
Handle guest concerns with grace, urgency, and a can-do attitude.
Monitor cash handling, shift reports, and compliance with brand and safety standards.
Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.