Front Desk Supervisor
About The Position
As a Front Desk Supervisor, you’ll support the Front Office Manager with hiring, training, coaching, and motivating the Front Desk team, while ensuring all required company training is completed. You’ll oversee daily front desk operations, step in to assist guests and team members as needed, and help create a smooth, welcoming experience that keeps guests coming back. From handling guest concerns with professionalism and sound judgment to leading the team during busy shifts or emergencies, you’ll set the tone for service excellence. You’ll also assist with scheduling, administrative tasks, and take the lead when the Front Office Manager is away.
Requirements
- Computer literacy Hotel
- PMS experience an asset
- Service oriented with an eye to supporting your internal guests
- Ability to thrive in a fast-paced hotel environment
- Excellent verbal & written communication skills
- Willingness to learn, develop & grow
- Numerical acuity and high attention to detail
- Comprehensive understanding of financial data, reporting, & basic arithmetic functions
- Ability to stand for long periods of time (up to 8 hours per shift)
- Professional presentation
- Must be willing to work overnights, holidays and weekends
- Able to perform other duties as required
Nice To Haves
- PMS experience
Responsibilities
- support the Front Office Manager with hiring, training, coaching, and motivating the Front Desk team
- ensuring all required company training is completed
- oversee daily front desk operations
- assist guests and team members as needed
- handling guest concerns with professionalism and sound judgment
- leading the team during busy shifts or emergencies
- assist with scheduling, administrative tasks
- take the lead when the Front Office Manager is away
Benefits
- Highly competitive wages - An hourly wage of $24.
- An exceptional benefit plan for eligible associates & your family members
- RRSP matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members
- Discounts with Marriott properties for you & your family members.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
