Front Desk Supervisor | Dayton Fairfield Inn Water Street
About The Position
Fairfield by Marriott Dayton Downtown is seeking a motivated, dependable, and guest-focused Front Desk Supervisor to join our team. We are looking for a positive and flexible hospitality professional who enjoys working with people, leading a team, and creating an exceptional guest experience. This is a hands-on leadership position for someone who is comfortable in a fast-paced hotel environment and understands that every day can look a little different. The ideal candidate is someone who can confidently lead the Front Desk team while also being willing to step in and assist wherever needed.
Requirements
- Previous hotel or hospitality experience
- Supervisory or leadership experience preferred
- Dependable, professional, approachable, and comfortable taking initiative
- Strong communication and interpersonal skills
- Excellent customer service skills
- The ability to remain calm and professional under pressure
- Strong organizational and problem-solving abilities
- Attention to detail
- The ability to prioritize and multitask
- Confidence making decisions and addressing guest concerns
- A positive attitude and professional demeanor
- The ability to work independently while contributing to a team
- A willingness to learn and grow within the hospitality industry
Responsibilities
- Supervise and support Front Desk Agents during daily operations
- Provide friendly, professional, and efficient service to all guests
- Assist with check-ins, check-outs, reservations, payments, and guest requests
- Address and resolve guest concerns in a timely and professional manner
- Train, coach, and support Front Desk team members
- Review daily arrivals, departures, VIPs, groups, and special requests
- Communicate effectively with all departments and management
- Maintain accurate records and follow hotel cash-handling procedures
- Ensure hotel and Marriott brand standards are consistently followed
- Assist with maintaining an organized, welcoming, and professional Front Desk area
- Help monitor daily operations and address issues as they arise
- Assist with coverage and operational needs when necessary
- Support other departments and hotel operations when needed
- Lead by example and promote a positive team environment
- Flexibility is essential: step in when the team needs additional support, assist with unexpected situations, help cover operational needs, and work collaboratively with other departments.
- Understand that leadership is about more than simply delegating tasks. It is about supporting your team, setting expectations, holding people accountable, and being willing to jump in when necessary.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
