FRONT DESK SUPERVISOR

MDM Group Marriotts•Miami, FL

21h•Onsite

About The Position

The Front Desk Supervisor leads daily front desk operations to deliver a seamless and memorable guest experience. This role oversees check-in and check-out processes, resolves guest concerns with professionalism and urgency, and ensures accuracy in reservations and financial transactions. As the leader on duty, the Front Desk Supervisor coaches and supports associates, upholds brand standards, and fosters a welcoming, service-driven environment aligned with our commitment to genuine hospitality.

Requirements

Supervise daily front desk operations to ensure efficient and accurate guest check-in and check-out
Train, coach, and support front desk associates to deliver exceptional service and meet brand standards
Address and resolve guest concerns and service recovery situations in a timely and professional manner
Coordinate with Housekeeping to manage room readiness and optimize room assignments based on guest needs
Monitor reservations, room inventory, and occupancy levels to support operational efficiency
Ensure accurate cash handling, billing, and compliance with accounting procedures
Review daily logs and communicate key updates across shifts and departments
Maintain compliance with company policies, safety procedures, and quality standards
Collaborate with other departments to resolve guest requests and support overall hotel operations

Responsibilities

Supervise daily front desk operations to ensure efficient and accurate guest check-in and check-out
Train, coach, and support front desk associates to deliver exceptional service and meet brand standards
Address and resolve guest concerns and service recovery situations in a timely and professional manner
Coordinate with Housekeeping to manage room readiness and optimize room assignments based on guest needs
Monitor reservations, room inventory, and occupancy levels to support operational efficiency
Ensure accurate cash handling, billing, and compliance with accounting procedures
Review daily logs and communicate key updates across shifts and departments
Maintain compliance with company policies, safety procedures, and quality standards
Collaborate with other departments to resolve guest requests and support overall hotel operations