Front Desk Supervisor

Marcus Corporation•Omaha, NE

56d•$18

About The Position

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated Front Desk Supervisor to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Front Desk Supervisor at the Omaha Marriott Downtown, you will be responsible for supervising front desk staff as well as greeting our guests and ensuring they have an exceptional experience. Located in the heart of downtown Omaha, the Omaha Marriott Downtown is a premier destination known for its world-class hospitality, sleek design, and exceptional service. Ranked among the top hotels in the city, we take pride in creating unforgettable guest experiences and that same commitment extends to our team members. With 333 modern rooms and over 15,000 square feet of event space, our hotel serves as the anchor of Omaha's vibrant Capitol District. Just steps from the CHI Health Center and Charles Schwab Field home of the NCAA College World Series our upscale property is a hub of energy, style, and opportunity. Whether you're looking to grow your hospitality career or be part of a team that delivers excellence every day, this is your chance to shine in one of the city's most dynamic and inspiring environments.

Requirements

Previous supervisory, hotel, front desk, customer or guest service experience preferred.
Strong customer service, communication, and problem-solving skills.
Ability to stand, walk, and move throughout the front office for extended periods.
Proficiency in reading, writing, and communicating effectively in English.
Capability to accurately input and manage information using a computer system.
Strong organizational skills with the ability to multitask and meet deadlines.
Visual and auditory awareness to detect emergencies.
High school diploma or equivalent required.

Responsibilities

Supervise front desk staff, reservations, and bell staff as needed, ensuring all daily functions from checklist are completed.
Greet and welcome guests as they arrive at the hotel.
Check guests in and out of rooms.
Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
Maintain cash handling accuracy including responsibility for House Bank.
Other duties as assigned.

Benefits

A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
Two for one movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!