FRONT DESK SUPERVISOR

Expotel Hospitality•St. George, LA

About The Position

Renaissance Baton Rouge is looking for a full-time Front Desk (Guest Services) Supervisor, who would report to the Guest Services Manager / Director of Rooms. The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Discover the Difference at Renaissance Baton Rouge We seamlessly blend Southern hospitality, upscale decor and convenient amenities. Located 15 miles from Baton Rouge Metropolitan Airport, our hotel boasts an ideal location with easy access to top destinations including the Mall of Louisiana, Perkins Rowe, Louisiana State University and the Country Club of Louisiana. Guests can spend time exploring the wide array of nearby shopping, dining and entertainment options. Hotel guests are able to retreat to their spacious, modern hotel room or suite featuring luxurious bedding, a flat-panel TV and mini-refrigerator to store their favorite snacks. The hotel offers room service and an on-site restaurant for an upscale dining experience.

Requirements

High School Diploma or equivalent required.
At lease 2 to 3 years of progressive experience in a hotel or related field required.
Must have a valid driver’s license from the applicable state.

Nice To Haves

College course work in related field helpful.
Previous supervisory responsibility preferred.

Responsibilities

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Monitor all VIP and special guest requests.
Review Front Office log and Trace File daily.
Fully comprehend and operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Be familiar with all in-house groups.