Front Desk Supervisor

Atira Hotels • Wauwatosa, WI

21h • $18 - $20 • Onsite

About The Position

The Front Desk Supervisor coordinates front office activities and provides support to the AGM/FOM. This role ensures smooth operations, excellent customer service, and accurate financial processes.

Requirements

• Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience/training; or equivalent combination of education and experience.
• Previous hotel front desk experience required.
• Strong leadership, communication, and customer service skills.
• Attention to detail and organizational ability.
• Proficiency in computer skills and accounting knowledge.
• Ability to work in a fast-paced environment and handle stressful situations.
• Comfortable speaking to guests and conducting meetings.
• Required to work nights, weekends, and holidays.
• Must be on call when away from work.

Responsibilities

• Always ensure outstanding customer care.
• Maintain a friendly, cheerful, and courteous demeanor.
• Answer inquiries regarding hotel policies, services, and reservations.
• Use suggestive selling techniques to increase occupancy and revenue.
• Supervise daily shift processes and ensure team adherence to standard operating procedures.
• Resolve customer issues promptly and efficiently.
• Train, direct, and coach front desk team members.
• Maintain high levels of customer satisfaction and service quality.
• Ensure all billing instructions and financial transactions are accurately processed.
• Cover front desk shifts as needed.
• Correspond with group and travel agents regarding special requests.
• Assist with sales and marketing efforts.
• Allocate rooms based on guest preferences and special requests.
• Maintain updated front office and hotel logbooks.
• Participate in hotel committees and task force assignments.
• Perform other duties as assigned by AGM/FOM.
• Control cash transactions and maintain responsibility for personal bank.
• Ensure billing instructions are verified, and all necessary supporting documents are attached.
• Adhere to company credit limit policies.
• Cross-check all billing instructions for accuracy.
• Perform any other tasks/duties as assigned by the manager/ supervisor.

Benefits

• Employee hotel room discount
• Holiday pay
• Paid time off
• Professional development assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree