Front Desk Supervisor

Paramount Hospitality Management•Orlando, FL

17h

About The Position

Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service. Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team! You will receive: On the job training Growth Opportunities Competitive Pay rates Benefits (Medical, Dental and Vision available 1 st day after 60) Company Paid Life Insurance Paid Time Off Special Recognition Programs Team Member Discounts The ideal candidate is friendly, courteous, and always smiling (with guests and fellow Team Members). Committed to innovation, quality, and continued growth.

Requirements

Possess excellent verbal and written communication skills, with proficiency in the English language.
Demonstrate excellence in service quality standards, responding to guests in a timely and professional manner.
A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations.
High School Diploma and/or equivalent experience with 1-3 years minimum in the Lead Guest Service Agent capacity.
Must have extensive computer and POS experience.
Prior cash handling and data entry experience required.
Able to work weekends and holidays
Stand, sit or walk for an extended period of time or for an entire work shift

Nice To Haves

Experience with the utilization of Maestro system a plus.

Responsibilities

Assist Management in the efficiency of a thorough operation in all aspect of the Front Office.
To instill professionalism, demeanor, appearance, ethics and image of self and subordinates.
Eliminate credit adjustments.
Must maintain “positive” guest relations.
To ensure an atmosphere in which all guests will be treated as one, and yet still feel that special personalized touch.
To assist in the preparation of schedules according to resort business demands and within the structure of the budget.
Resolve all guest complaints at the Front Office level of management while giving the guest the feeling of assurance that their situation is being taken care of by the most capable person on the property.
Assist with the supervision of all Front Office operations efficiently and profitably while reflecting a courteous and hospitable manner.
Coordination and handling of guest room keys, house mail and messages
Maintain a secure and safe environment for employees and guest.
Assist with monthly departmental staff meetings.
Execution of special projects assigned by the Guest Service Manager or General Manager.
Ensure that all staff members are trained and able to assist in all property emergency procedures.
Maintain a friendly, personable disposition