Front Desk Supervisor

Corporate Office•Frisco, TX

4d•Onsite

About The Position

Omni PGA Frisco Resort is seeking a Front Desk Supervisor to join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment. The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed.

Requirements

Previous experience in a four diamond or convention resort preferred.
At least one year in a front office position required.
Attain a high propensity for customer service.
Previous cash handling experience.
Ability to stand for prolonged periods of time.
Computer Skills (Synergy, Opera, Vision, Alice, Microsoft Office)

Responsibilities

To be thoroughly acquainted with all check-in policies and procedures.
To be experienced with various guest scenarios.
To be familiar with all technical equipment related to the Front Desk.
To be familiar with all hotel facilities and offerings.
To understand the influence and importance of all departments on the Front Desk.
Responsible for the training of new associates.
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
Understand and be able to perform rooms control duties.
Broad knowledge of Opera, Synergy and Vision systems.
Familiar with all reservation special packages.
Understand all radio codes and emergency procedures.